The FAQ section of the web site strikes me as being more “Topics of Interest” than questions. If I have a question and am searching for an answer before doing a forum post or email, I find it inconvenient to bounce from page to page to see if my issue is addressed.
I think a better FAQ structure is to have a single page that is searchable, with links to the relevant topic page(s).
This page includes titles and snippets from every post, which should do the trick:
I have this page linked to on the footer and added it to the header.
If Discourse’s search proves effective, I may end up moving more website content here, just so search works well and users can comment on content easier.
The FAQ tag is now used for all informative posts, and the header points to this tag now. I think Support might have led people to think it was a contact-us page.
I pruned some of the Getting Started articles to make browsing the articles in that tag a bit less overwhelming.
I replaced the “support” links in the headers and footers to just point to the new “Docs” page.