@john you can use the info tool to make sure it’s working on your system correctly, and even run sync-file to import any missing file “by hand”. Both tools have --help and --verbose modes to let you see what’s going on (and feel free to share those logs with me if you think something’s amiss).
You can also DM me an example file (nothing private, please!) and I can verify that it works as expected on my test machines.