The FAQ section of the web site strikes me as being more “Topics of Interest” than questions. If I have a question and am searching for an answer before doing a forum post or email, I find it inconvenient to bounce from page to page to see if my issue is addressed.
I think a better FAQ structure is to have a single page that is searchable, with links to the relevant topic page(s).
This page includes titles and snippets from every post, which should do the trick:
I have this page linked to on the footer and added it to the header.
If Discourse’s search proves effective, I may end up moving more website content here, just so search works well and users can comment on content easier.
I made a couple changes:
The FAQ tag is now used for all informative posts, and the header points to this tag now. I think Support might have led people to think it was a contact-us page.
I pruned some of the Getting Started articles to make browsing the articles in that tag a bit less overwhelming.
I replaced the “support” links in the headers and footers to just point to the new “Docs” page.
Thanks for your suggestion!
Thanks! I’m having fun exploring the product.